Refund Policy

Last updated: 10 September 2026

This policy covers refunds for MillsHill Recruitment Ltd's paid services.

30 Days Recruitment Sprint (£6,995 + VAT)

• Cancel within 48 hours of paying, before work starts: full refund.
• If the Guaranteed Recruitment Deliverables in your engagement letter are not met in the 30-day window, we continue working the vacancies at no extra cost until they are, or refund a proportion of the fee per the schedule in that letter.
• After the 30-day window has started, fees are otherwise non-refundable because capacity is reserved for you.

Fixed-Fee Search (£5,495 + VAT)

• The 50% engagement deposit becomes non-refundable once the search has started (brief agreed and sourcing underway).
• The final 50% is invoiced only on placement.
• If we cannot deliver the Guaranteed Recruitment Deliverables within the agreed window, the engagement is remediated per the schedule in your engagement letter, including partial refund where applicable.

Contingency Recruitment (18% + VAT)

• No upfront fees, so nothing to refund. The rebate scheme applies if a placement ends early — see your engagement letter.

How to request

Contact us using the details on this site. Approved refunds are returned to the original payment method within 10 working days.